Javascript is currently disabled. This site requires Javascript to function correctly. Please enable Javascript in your browser!

Claims

Our professional claims handling team is waiting to assist you, helping you to achieve speedy settlement of your claim.

In the event that you need to make a claim, help is on hand in the form of our dedicated claims handling team. You can contact the team in office hours by calling 0115 9228181 between 9.00am and 5.00pm Monday to Friday.

We will handle your claim for you all the way, liaising with insurers and working towards a satisfactory settlement as quickly as possible.

If you need to file a claim, please contact us as speedily as possible, as any delay may affect your claim or result in further loss or damage.

JRT Insurance Team - Tel: 0115 9228181 - 9.00am to 5.00pm Monday to Friday.

For all new motor claims please contact ALPs: 0844 8481200

For outside of normal office hours and to contact your Insurer directly we would refer you to your policy booklet for the relevant claim helpline number. However, if you do not have access to this please find below a list of helpline numbers:

ABC Insurance Motor - 0800 6335430
  Household – 0800 6335814
ACE European Group 01622 403 000
Affinity Insurance Management Ltd 0161 237 7710
Affinity Scheme Insurance 0151 236 1507
Ageas Claims Motor - 0345 122 3018
  Fleet - 0345 125 8833
  Van - 0345 122 3260
  Commercial Property & Injury - 0345 122 3283
  Household - 0345 122 3019
  Travel - 0345 122 3280
  Caravan & Camping - 0345 122 3019
Ageas Autoline Rescue Europe - 0044 2380 621 982
  UK - 0800 197 7842
AIG Claims Household: (For claims under the value of £75,000) – 0870 420 1164
  Household: (For claims over the value of £75,000) – 0208 253 7418
  Travel: 0870 8500178
  Employers Liability Claims 0208 253 7476
  Other Liability Claims - 0208 253 7403
Alexander Forbes 0207 488 1388
Allianz Claims Private Car - 0344 6000 676
  Commercial Vehicle - 0330 1021998
  Motor Trade - 0344 412 9996
  Household - 0344 073 1114
  Commercial Property - 0344 412 9988
  Non-Injury Liability Claims - 0344 871 0789
  Engineering Claims - 01483 265 825
  Legal Expenses Helpline - 0870 241 4140
Anglo Pacific Consultants Ltd 0161 835 9720
Aon Travel Solutions 0870 751 7275
Arista 0344 7705150
Aviva Claims Private Car - 0800 678 999
  Commercial Motor/Fleet - 0800 246 876
  Commercial Property Team - 0345 246 4483
  Household - 0800 012 345
  Liability Claims – 0800 587 5142
  Professional Risks - 0345 302 8408
Axa Commercial Liability Claims - 01440 716 036
  Commercial Vehicle Claims - 0345 900 4185
  Commercial Property Claims - 0345 600 2716
AXA H/Hold & Motor Household - 0330 0246842
  Private Car - 0345 608 0230
  Goods Carrying Vehicles - 0870 900 0860
BIB Underwriting 01325 254 400
Bluefin  01638 782 461
Bollington Underwriting 01625 3458040
Brit Insurance All claims (except motor) - 0800 5876713
  Motor Claims - 0800 328 9076
Broker Direct Assistance 0800 068 1634
Broker Direct Claims Household Helpline Number - 01204 600 400
  Motor Helpline Number - 01204 600 399
  Travel Helpline - 01204 600 345
Canopius 0845 485991
Carillion 0115 939 3108
Certis 0800 4402410
Chapman & Stacey 01444 450600
Chaucer Claims Vehicle or Fleet Claims - 0800 072 2050
  Windscreen Claim - 0800 587 0808
  Within the European Union - 0044 1252 820 161
  Outside the European Union - 0044 1227 284 700
Chubb 0800 0180678
CityBond Suretravel All claims (Excluding Legal Expenses) - 0844 579 6807
  Legal Expenses Claims - 0844 811 8461
Cobra 0207 9778200
Compass 0207 3980100
Corinthian/HSBC Motor 0208 911 5111
Covea Commercial Lines Bed and Breakfast Claims - 0330 0242255
  Shops, Pubs and Restaurants Claims - 0330 0242255
  Commercial Property Owners Claims - 0330 0242255
  Residential Property Owners Claims - 0330 0242255
  Master Tradesman Plus Claims - 0330 0242255
  Commercial Combined Claims - 0330 0242255
  Offices and Surgeries Claims - 0330 0242255
Covea Commercial Motor Motor Trade Internal Risks Claims - 0330 0242266
  Motor Trade Road Risks Claims new claims - 0330 0242266
  Existing Claims - 0330 0242266
  Motorserv Claims new claims - 0330 0242266
  Commercial Vehicle Claims - 0330 0242266
Covea Personal Lines Private Motor Claims - 0330 0242244
  Home Claims - 0330 9020789
Dallas Kirkland Ltd 0207 444 0010
Darwin Clayton 0115 951 7042
Das Legal Services 0844 8930859
Direct Fleet 01993 844717
Ecclesiastical Helpline 01452 528 533
ECIC Specialist Underwriters 01732 471784
Equity Red Star Private car - 0834 800 1937
  Windscreen - 0344 561 1934
  Motorcycle - 0344 800 1932
  Fleet - 0344 800 1931
  Household - 0344 561 1372
Fusion 0344 8921787
Groves John & Westrup 0151 473 8000
HCC International 0207 702 4700
Heath Lambert Helpline 01403 321 114
Hiscox Household & Travel (For claims below the value of £5,000) - 0845 213 8776
Household & Travel (For claims above the value of £5,000) - 0845 0843776
Highway Business Insurance Policies - 0800 0289655
  New Motor Claims - 0800 0289655
  Commercial Vehicle Claims – 0800 0289655
HML 0131 524 6070
Holdsure Claims 0870 241 4956
Holgate 01708 438000
Home & Legacy Household – 0344 893 8370
  Legal Advice & Identity Theft – 0344 070 1228
  If Abroad - +44 (0) 20 3118 7777
Horizon 0845 8942911
HSBC 0207 4690100
HSB Haughton 0161 621 5555
IGI Insurance 0115 941 1022
Ingham Underwriting Claims 01902 392 930
Integra Insurance 01274 700810
Iprism Underwriting Agency Limited  0345 465 0012
KBIS British Equestrian Insurance  0345 2302323
K Drewe Insurance Brokers All Claims (Excluding Marine & Pet) 0844 856 2043
Kerry London Ltd 01923 479 228
KGM Claims 0333 5555909
Legal & General Claims Home - 0345 270 0088
  Home Emergency - 0345 155 6403
  Family Legal Protection - 0370 050 0962
Letsure  08700 777 404
Liberty International Underwriting 0207 256 6664
Lorega 0207 7673070
LV Motor Fleet claims – 0845 3372671
Windscreen claims – 0800 6781010
Markel (UK) Ltd 0113 261 5825
Markerstudy New Claims - 0870 1666506 (Option 3)
Windscreen claims – 0870 1666506 (Option 1 )
Marsh Ltd 0845 3000 217
Midas Underwriting 0845 600 9260
Miles Smith Insurance 0207 283 0040
New India 0845 3000989
National Windscreens 0800 0835900
Newline Insurance Company Ltd 0845 013 1506
NIG Commercial Motor/Fleet Claims - 0345 300 4644
  Commercial Property Claims - 0345 246 5603
  Liability Claims (Including Injury) - 0345 246 5605
  Household Claims: 0345 607 1626
Northern Marine Underwriters Ltd 0161 236 3380
Oak Property Loss or Damage: 0333 4567004
Home Emergency Service - 0333 4567004
Legal Protection - 01179171698
Motor Accident or Loss: 01227 284 774
Outside the UK - 0044 1227 284700
Windscreen Claims - 0800 587 0808
Motor Breakdown within the UK - 0333 123 0656
  Motor Breakdown outside the UK - 0044 1206771780
Ocaso UK 0207 377 6465
Powerplace Ageas Tradesman Policies - 0345 1223283
NIG Policies - 0207 6566145
Towergate Combined Liability - 0345 0701686
Towergate Property Owners - 01206 773540
Towergate Shop Glass Line - 0870 8707171
Towergate Travel Policies - 0870 9063144
Zurich Property Owners - 01252 387024
Prestige Underwriting 0845 0777666
Provident 0800 363636
QBE Self-Build Policy Helpline - 0800 0853212
Motor Claims - 0800 1008181
  Breakdown – 0800 389 1708
Self-Build Policy Helpline – 0800 0853212
Ridersure 0344 800 4315
R K Harrison 0800 9520224
RSA Commercial Claims Helpline - 0345 3004006
  Motor Claims - Option 1
  Property Claims - Option 2
  Liability Claims - Option 3
  Professional Indemnity Claims - Option 4
  Directors & Officers Claims - Option 4
  Construction Claims - 01403 232 400
  Engineering/Marine Claims - 0345 678 0075
  Household Claims:
  Clear Choice Policies - 0345 6750410
  Home Emergency Assistance - 0345 7123888
  Preferred Choice Policies - 0330 1022831
  Home Emergency Assistance - 0330 1007816
Rural Insurance Group All Motor Claims - 01423 810 288
  All Non-Motor Claims - 01937 838 050
Sabre Motor Claims 0800 243 071
Sagicor 01992 708708
Spectrum Abacus 0844 8000970
Summit @ Lloyds 01245 396 655
Windscreen Claims – 08000 684845
Sterling 0845 6126060
Sutton Specialist Risks 0117 930 0100
Swift Prestige Ltd 0845 456 5912
THB 0207 4690100
Thistle Underwriting 0845 266 9664
Towergate Cherished Car - 08700 795 796
  Commercial Underwriting - 0344 892 0967
  Holiday Homes - 01708 777 720
  Household - 01708 777 710
Towergate Patrick 0208 336 0099
Tradex Motor Helpline 03333 133131
UGIS 020 8920 7820
Vasek Insurance 0115 950 5052
The Warranty Co UK Ltd 0844 351 0318
Willis Fleet Claims - 0203 124 6000
  Property Claims - 0344 856 2178
Willis 360 All claims excluding Legal Expenses - 0344 3914088
  Legal Expenses Claims - 0870 24141470
XL Services UK Ltd 0207 933 7000
Zenith Claims 0345 2935330
Zurich Commercial Casualty Claims - 0800 3029055
  Commercial Motor/Fleet/Property Claims - 0800 3029055
  Directors & Officers: 0207 648 3166
  Engineering Claims: 0800 3029055
  Household Claims: 0800 0261790
  Legal Expenses: 0800 0261831
  Marine Claims: 0207 648 3460
  Motor Claims (UK): 0800 400 641
  Emergency Breakdown Assistance - 0800 328 8740
  Motor Claims (Europe) - 00 800 4000 6000 or 00 (Country Code) 1274 658 073
  Motor Legal Helpline - 0800 0261831
  Windscreen Claims - 0800 363636
Zurich Private Clients All Claims (UK) - 0800 096 9999
  All Claims (Outside UK) – (44) 162 588 6994